(Excerpt from general terms and conditions)
5. Time, Cost and Delivery of Products
WBS through wbsgames.com with delivery times differ depending on the product ordered and its availability at its own warehouses or those of the suppliers. For custom products or necessitating specific treatment, the shipment will be prepared only after the end of the manufacturing process. Usually, for products readily available in stock the order will be shipped in 24-72h, while for products not in stock the order preparation can stretch up to 5 working days. In case of extension of the deadline, WBS is committed to promptly contact the customer, who has the right to withdraw the order to regain the sum paid in its entirety. Lead times are normally 24-48 hours throughout Italy by courier; for Europe the estimated delivery time range from 3 up to 10 working days, depending on location to reach; for the rest of the world delivery times range from 7 to 21 days for the courier, or up to 6 weeks for postal mail, depending on the locality to reach and any customs controls on goods. In any case WBS reserves the right to change and offer new and different methods of
shipment if it deems appropriate, with the double objective to offer a suitable and competitive conditions of sale as well as the best for both parties.
Where not specifically expressed, the goods are not insured: if the customer desires the goods to be insured, he must make an explicit request at time of order or no later than the next 24 hours through the references listed on the site wbsames.com. In any case, the cost of shipping will always be declared in advance by WBS and the customer can verify it within his virtual shopping cart on the site wbsgames.com at checkout, before making payment. All eventual customs charges will be borne by the customer. Delays do not give the right to compensation or order cancellation.
The goods travel at risk and peril even if sold carriage, the cessation of the liability of the seller for the goods starts with the goods leaving of the warehouse.
At the time of delivery, the customer is obliged to point out to the carrier, any damage found, the missing packages or tampering of packages and to describe them on the transport document of the goods. Verbal claims will have no value.
For any clarification or complaint WBS can be contacted through the number +393280049467 or e-mail address firstname.lastname@example.org, or by registered mail
addressed to WBS Games Carlo Amaddeo - Via Gregorio VII, 198 00165 Rome, Italy
7. Right of withdrawal
7.1 The Client has the right to terminate the Agreement, without any penalty and without specifying the reason within the term of 14 (fourteen) calendar days from the date of receipt of the Products.
7.2 The right of withdrawal must be exercised within that period, by sending notice to WBS by an email to email@example.com.
7.3 If the Products have been delivered to the customer, they must be returned to WBS within 14 (fourteen) calendar days from the date of receipt of the Products at his own expense.
7.4 The right of withdrawal - in addition to the terms and conditions described in paragraphs 7.1, 7.2, 7.3 and 7.4 - is exercised properly if they are fully met the following conditions:
a. The e-mail must be sent within the allotted time and must contain all data related to the purchase made, including the order number;
b. Products must not have been used or damaged;
c. Products must be returned in their original packaging;
d. Products must be returned to WBS in a single shipment by the Customer. WBS, in fact, reserves the right not to accept products of the same order returned and delivered at different times.
7.5 Where the right of withdrawal is exercised by the Customer in accordance with the provisions in these Terms and Conditions of Sale, WBS shall refund the amounts paid, less any shipping costs charged to the customer in the shortest time possible and, in any If, within thirty (30) days from the date on which he becomes aware of the right of withdrawal by the customer.
7.6 If any condition is not complied with these Conditions of Sale about the proper exercise of the right of withdrawal, the customer is not entitled to a refund of the money paid to WBS; However, the customer is given the right to obtain, at its own expense, the return of the Products in the state in which they were returned to WBS, or a partial refund the value of which must be allocated according to the exclusive and sole discretion of the WBS. This
reimbursement may or may not be accepted by the customer.
7.7 It is understood that if the customer decides not to exercise the option referred to in paragraph 7.6, WBS is entitled to withhold the Products, in addition to the sums received.
8. Time and reimbursement arrangements
8.1 After the return of the Products by the Customer, WBS provides the necessary investigations relating to compliance with the conditions for the return of art. 8 above. In the event that the checks are successfully completed, WBS will send an e-mail to the Customer confirming the acceptance of the returned item.
8.2 Whatever the mode of payment used by the customer, the refund procedure is triggered by WBS within 30 days from the date of the return.
8.3 If there is no correspondence between the recipient of the products indicated in the Purchase Order and the customer who made the payment, the reimbursement referred to in this Article. 9 will be performed by the WBS, in all cases, towards the latter.
8.4 The value date of the crediting shall be the same in the case of payment by credit card, so the customer does not suffer any loss in terms of bank interest. Other payment systems may not offer this possibility.
8.5 In any event, the Parties mutually agree that WBS will in no case be held liable in relation to any loss or damage of returned products.